Refund & Return Policy 

Please note our no refund and no return policy. All sales are final. An exchange will be considered in case of a manufacturer's defect. The item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging—your proof of purchase and confirmation number will be required. Please email: info@carmelittapeacocknelson.com.

Order Processing Time

The order processing time is 2-5 business days after full payment and receipt of your order confirmation. If you do not receive your order confirmation, check your spam folder and allow emails from info@carmelittapeacocknelson.com.

Shipping Policy for the USA and Canada

Use your tracking number to track your shipment; We are not responsible for lost items. Depending on your location, please allow up to 7-10 business days for your order to arrive. If you are outside of the USA, check with the Canadian Customs if your package is held at border control.